Legal documents

Terms, privacy, cookies and public legal information for PHAT OS managed websites and services.

Provider information

Website operator

Public identification and contact details for PHAT OS. Updated: 30 April 2026.

Website operator: Pacco Celo
Trade name: PHAT OS
Address: Rua da Casal 16, 6000-541 Juncal do Campo, Castelo Branco, Portugal
Country: Portugal
NIF / tax number: 326589031
CAE activity: 62010 - Computer programming / software and IT services
VAT status: VAT-exempt under Article 53 CIVA, while applicable
Fiscal regime: Portuguese VAT exemption regime under Article 53 of the Portuguese VAT Code (CIVA), while applicable
Email: info@phat-os.com
Phone / WhatsApp: +351 934 528 401
Domain: phat-os.com

Terms

B2B terms, price rules, payment terms, service scope and usage rights.

Privacy

GDPR information, processing bases, data rights and data security.

Provider information

Provider, contact, tax and Portuguese legal information.

Cookies

Rules for essential cookies, analytics and marketing cookies.

Data processing agreement

Data-processing information for B2B customers.

SLA

Availability, maintenance and support response targets.

Withdrawal

Withdrawal information where legally applicable.

Consumer readiness

B2B now. B2C prepared.

PHAT OS currently works through request, manual review, written offer and invoice. Direct consumer orders should only go live after order, withdrawal and complaint information has been confirmed.

Current sales mode

PHAT OS uses the safe request process: request, manual review, written offer, invoice and project start. Online checkout is disabled and is not visible before legal review.

Consumer launch

Consumer orders are prepared, but not active as instant purchase. Before a binding B2C order, total price, operator identity, withdrawal information, complaints/RAL and payment-obligation flow must be confirmed.

Before a consumer order

A consumer must receive operator identity, service description, total price, tax/VAT status, duration, payment methods, start time, withdrawal information and complaint or dispute-resolution channels before being bound by an order.

Consumer withdrawal

14-day withdrawal process

Consumer orders need clear withdrawal information before payment, especially if work starts before the end of the 14-day period.

For distance contracts for services, consumers may generally have a 14-day withdrawal right from contract conclusion unless a legal exception applies.

If a consumer requests work to start during the 14-day period, PHAT OS should collect an express start request and confirmation of the consequences for the withdrawal right before work begins.

For digital, customized or partially performed services, refunds and withdrawal consequences depend on the requested, approved and already delivered work as well as applicable law.

Withdrawal requests can be sent to info@phat-os.com and should include name, contact details, order or project reference, order date and a clear withdrawal statement.

Model withdrawal form

To: PHAT OS / Pacco Celo, Rua da Casal 16, 6000-541 Juncal do Campo, Castelo Branco, Portugal, info@phat-os.com

I hereby withdraw from the contract for the following service:

Ordered on:

Customer name:

Customer address:

Customer email:

Date:

Checkout protection

Requirements before consumer checkout

These controls should be in place before PHAT OS accepts online consumer payments.

Checkbox: I accept the terms and have read the privacy information.
Checkbox: I have received and understood the withdrawal information.
Checkbox only for immediate start: I expressly request PHAT OS to start the service before the end of the 14-day period and confirm the legal consequences for my withdrawal right.
Payment button text in consumer checkout: Order with obligation to pay.
The summary before payment must show service, total price in EUR, tax/VAT status, payment method, billing period or duration, cancellation date and contact details.

Complaints and dispute resolution

Livro de Reclamações and RAL

These channels are mainly relevant for consumers. Business-customer disputes are normally handled through offer, invoice, service scope or contract.

Livro de Reclamações

Livro de Reclamações is Portugal's official complaint book. For B2C activity, PHAT OS should add the official electronic complaint-book link once operator registration and the concrete obligation are confirmed.

RAL / Alternative consumer dispute resolution

RAL means alternative dispute resolution for consumers. It is mainly relevant in disputes between consumers and businesses. If B2C orders are accepted, PHAT OS should name the competent entity or refer to the official DGC list.

Legal

Terms

B2B terms, price rules, payment terms, service scope and usage rights.

These terms refer to managed website services, platform access and customer-approved project work for PHAT OS.
Website subscriptions are invoiced according to package, project scope and agreed duration.
Optional services can be proposed separately and may require written approval before delivery.
Custom work, integrations, enterprise requests, ownership and usage rights are confirmed before delivery.
Customer materials remain the customer's responsibility unless a written project scope says otherwise.
Service access can depend on payment, permitted use, technical feasibility and agreed onboarding requirements.
Invoices are issued in EUR and may include the applicable Portuguese tax-exemption note while the Article 53 CIVA regime applies.
Consumer orders only become active when consumer information, withdrawal confirmation and payment-obligation process have been presented and accepted.

Legal

Privacy

GDPR information, processing bases, data rights and data security.

Pacco Celo may act, depending on setup, as website operator, service provider, controller or processor.
Customer data is used only as far as needed for managed websites and PHAT OS services.
Customers can request access, correction or deletion of suitable personal data.
Operational access, retention and deletion rules should be confirmed for each production setup.
Typical data can include name, business email, phone number, billing data, project communication and website content provided by the customer.
Personal data may be processed by hosting, email, payment, analytics, support or infrastructure providers where necessary to provide the service.

Legal

Provider information

Provider, contact, tax and Portuguese legal information.

Website operator: Pacco Celo.
Address: Rua da Casal 16, 6000-541 Juncal do Campo, Castelo Branco, Portugal.
Tax number: 326589031.
CAE activity: 62010 - Computer programming / software and IT services.
VAT status: VAT-exempt under Article 53 CIVA, while applicable.
Fiscal regime: Portuguese VAT exemption regime under Article 53 of the Portuguese VAT Code (CIVA), while applicable.
Public contact: info@phat-os.com.
WhatsApp contact: +351 934 528 401.
This legal notice is prepared with Portuguese e-commerce information duties and applicable EU law in mind.
Where required for the active commercial setup, complaints and consumer disputes should refer to the official Portuguese complaint and dispute-resolution channels.

Legal

Cookies

Rules for essential cookies, analytics and marketing cookies.

Essential cookies may be used for website operation and security.
This public landing page should not activate analytics or marketing cookies until the exact tool setup and consent requirements are confirmed.
Analytics or marketing cookies should only be added after tracking setup and consent requirements are confirmed.
Cookie notices and consent controls should be adapted to each managed website setup.
Customer websites may need their own cookie notices depending on functions, forms, analytics, chat tools or embedded services.

Legal

Data processing agreement

Data-processing information for B2B customers.

A data-processing agreement can be prepared for B2B customers processing personal data through managed services.
Controller, processor, sub-processors, retention and security roles are clarified during onboarding.
Customer-specific data flows should be confirmed before production.
Sub-processors can include hosting, email, storage, payment, analytics, security and support providers depending on the service.
International transfers, if present, must be reviewed before the relevant customer service goes live.

Legal

SLA

Availability, maintenance and support response targets.

Availability targets depend on the chosen website, hosting and support package.
Planned maintenance is communicated when it may affect customer-relevant services.
Support response targets, exclusions and enterprise terms must be agreed in writing before they apply.
There is no uptime, recovery or response promise unless it is included in the selected package or customer contract.
Third-party outages, customer-side changes, unpaid invoices, force majeure and unsupported special work can be excluded from service commitments.

Legal

Withdrawal

Withdrawal information where legally applicable.

Most services are B2B, customized, digital or subscription-based and may have their own cancellation terms.
Where consumer withdrawal rights apply, they are handled under applicable law.
Package duration, cancellation dates and possible withdrawal exceptions should be confirmed before purchase.
For customized or digital services, work should not begin before required consent, scope approval or withdrawal information has been handled.
B2B cancellation and renewal rules should be confirmed in the offer, invoice, order form or signed contract.
Consumer withdrawal requests can be sent with the model on this page or any other clear withdrawal statement to info@phat-os.com.

Legal FAQ

Questions about terms, privacy and sales

Short orientation for the current manual PHAT OS sales mode. These answers are not legal advice and remain review-ready until external approval.

Have these terms been finally approved by a lawyer?

No. This page is review-ready and describes the current manual sales process. It does not replace lawyer-approved customer terms, a signed contract or tax advice.

Can a customer buy directly online?

No. The current PHAT OS mode is request, manual review, written offer and manual invoice. Online checkout is disabled.

What applies to business customers now?

Business customers first receive a written offer with package, scope, duration, price, payment method and start conditions. Only written acceptance and agreed payment terms create an order.

What applies to consumers or private customers?

Consumer orders are prepared, but not active as instant purchase. Before a binding consumer order, operator identity, total price, withdrawal information, complaints/RAL and payment-obligation process must be confirmed.

Is there a withdrawal right?

For consumers, distance services may generally have a 14-day withdrawal right. Details, exceptions and immediate-start effects must be legally reviewed and explained in the concrete offer before B2C orders.

Are cookies or tracking used?

The public landing page should run without analytics or marketing cookies until the concrete setup and consent requirements are confirmed. Customer websites may need their own notices depending on the tools used.

Is Livro de Reclamações / RAL final?

Not yet final. The public notices are prepared. For B2C, registration, complaint channels and applicable RAL entities must be confirmed before activation.

Does PHAT OS promise leads, rankings, bookings or legal outcomes?

No. PHAT OS improves structure, contact paths, local visibility and offer clarity, but does not promise fixed leads, rankings, bookings, medical outcomes or legal outcomes.

This public page is prepared for review. It does not replace signed terms, invoices, project scope, a customer contract, a data-processing agreement, tax advice or legal advice.

European Commission - Consumer Rights Directive EDPB Guidelines 05/2020 on consent CNPD Portugal - nota sobre cookies Livro de Reclamações Livro de Reclamações - registo de operadores Portuguese consumer authority - RAL information